At Matcha Memoir, we are committed to getting your order to you as quickly and safely as possible. We work with reliable shipping partners to ensure your matcha arrives fresh and in perfect condition. We understand how important it is to receive your order promptly, so we aim to dispatch orders as quickly as possible while maintaining high-quality packaging and handling standards.
Our shipping process is designed to be efficient, and we use a Shopify-integrated system to calculate the best shipping rate for your location. Below, you’ll find everything you need to know about our shipping options, estimated delivery times, and policies.
Where We Ship
Currently, we ship to the following locations:
✔ European Union (EU)
At this time, we do not ship to countries outside these regions. If you are outside our shipping zones and interested in our products, please reach out to us, we may expand our shipping options in the future.
Coming Soon!!!
- Australia & New Zealand
- United Kingdom (UK)
Shipping Costs & Carriers
We use a Shopify plug-in that automatically selects the most cost-effective and reliable carrier for your location. Our shipping partners include Correos, DHL, UPS, and other trusted couriers to ensure smooth and efficient delivery.
• Shipping costs are calculated at checkout, based on your postal code and selected shipping option.
• Orders of €50 or more in the EU qualify for free shipping.
• Shipping options vary depending on the destination and selected carrier.
Estimated Delivery Times
Once your order has been processed and shipped, the estimated delivery time is:
🚚 EU: 2-5 business days
Please note that these are estimated times and may vary due to customs processing, local courier delays, or other unforeseen circumstances.
Order Processing & Dispatch
• We process orders Monday through Friday (excluding public holidays).
• All orders are shipped within 2 business days from the time of purchase.
• You will receive an order confirmation email upon purchase and a shipping confirmation email once your order has been dispatched.
Tracking Information
• Tracking availability depends on the shipping method selected at checkout.
• If your chosen shipping method includes tracking, you will receive a tracking number via email.
Shipping to PO Boxes
Yes! We are happy to ship to both residential addresses and PO boxes.
Customs & Duties for International Orders
For future orders shipped outside the EU, customs duties, import taxes, and clearance fees may apply. These charges are determined by your country’s customs policies and are the buyer’s responsibility. If you are unsure about customs regulations in your country, we recommend checking with your local customs office before placing an order.
Local Pickup (Barcelona Only)
We’re happy to offer a free local pickup option for our Barcelona-based customers! If you’d prefer to skip the shipping and collect your order in person, you can choose “Pick up at Vanta Coffee” during checkout.
Pickups are available at:
Vanta Coffee
Carrer de Rosselló 368
08025, Barcelona, Spain
Once your order is ready, you’ll receive a confirmation email with pickup instructions. Orders are usually ready within 1–2 business days. Just show your confirmation email at the counter.
For any shipping-related inquiries, please contact us at hello@matchamemoir.com.